Frequently Asked Questions About FTLOD Cookies
Full FAQ Section for FTLOD
Updated 11/30/24
Order & Pickup FAQs
How quickly are my cookies ready for pickup?
All orders are baked fresh. Your cookies will be ready for pickup within 1–2 business days of placing your order.
Can I schedule my order for a specific day?
We currently do not offer scheduled pickups. Orders will be prepared and ready within 1–2 business days of your purchase.
Do you offer delivery?
Can I customize or change my order after placing it?
We fulfill orders as quickly as possible, so changes may not always be possible. Contact us immediately, and we’ll do our best to assist.
Customization & Dietary FAQs
Can I choose specific cookie flavors for my order?
Our cookie boxes are carefully curated for the ultimate flavor experience. At this time, we don’t offer custom boxes or flavor swaps.
Do you offer gluten-free cookies?
Yes, we offer gluten-free options! Check our menu for availability or ask in-store for details about our gluten-free selections.
Are your cookies safe for people with nut allergies?
We bake all cookies in a kitchen where wheat, dairy, eggs, soy, peanuts, and tree nuts are present. While we take precautions to minimize cross-contamination, we recommend consulting a medical professional if you have severe allergies.
Care & Storage FAQs
How should I store my FTLOD cookies?
Store your cookies at room temperature in a cool, dry place. For longer storage, freeze them as soon as they arrive home to enjoy them fresh for up to one month.
What is the shelf life of FTLOD cookies?
FTLOD cookies are made fresh without preservatives and are best enjoyed within two weeks. For extended freshness, freeze your cookies, and they’ll last up to a month.
In-Store FAQs
Where can I buy FTLOD cookies?
Visit our store at Grandview Crossing, Columbus, Ohio, where you can enjoy freshly baked cookies, ice cream sandwiches, cookie shooters and delicious custom cookie milkshakes!
What are your store hours?
We’re open:
- Monday to Thursday: 11 AM – 8 PM
- Friday to Saturday: 11 AM – 11 PM
- Sunday: 8 AM – 8 PM
Do you offer catering for events?
Yes! We provide catering for weddings, parties, and corporate events. Contact us for more details on bulk orders and availability.
Collaboration FAQs
Can I collaborate with FTLOD on custom flavors or social media?
We love collaborating with other brands and creators! If you have a great idea, email us here to pitch your concept.
Don’t see your question here? Ask us your unique question here!